Effective Date: 19th December, 2024
Levite Microfinance Bank (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our mobile banking application (“App”), website, and related services (“Services”).
1. Information We Collect
1.1 Information You Provide Directly:
- Personal details, such as your name, email address, phone number, and identification documents, when you register or update your account.
- Financial information, including bank account details, transaction data, and loan application information.
- Feedback, inquiries, or other communications submitted via our App or website.
1.2 Information We Collect Automatically:
- Device information, such as your device type, operating system, and unique device identifiers.
- Log data, including IP address, browser type, access times, and pages viewed.
- App usage data, such as features used and actions taken within the App.
1.3 Information from Third Parties:
- Data from credit reporting agencies or identity verification services.
- Information shared by business partners or affiliates as permitted by law.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services.
- Process transactions and manage your account.
- Communicate with you about your account, transactions, or updates to our Services.
- Personalize your experience, including offering tailored features and content.
- Comply with legal obligations, such as anti-money laundering regulations.
- Protect against fraud, unauthorized access, or misuse of our Services.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors that assist with payment processing, identity verification, or other operational tasks.
- Affiliates: Companies related to Levite Microfinance Bank for legitimate business purposes.
- Regulators and Authorities: When required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
4. Data Security
We implement a variety of security measures to protect your personal information, including:
- Encryption of sensitive data during transmission.
- Secure storage solutions for account details and transaction records.
- Regular security assessments and updates.
Despite our efforts, no security measures are foolproof. You are responsible for maintaining the confidentiality of your account credentials.
5. Your Choices and Rights
- Access and Update: You can view or update your personal information through the App or by contacting us.
- Opt-Out: You can opt out of promotional communications by following the instructions in our messages.
- Data Deletion: You may request the deletion of your data where applicable laws permit.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Cookies help us:
- Remember your preferences.
- Analyze usage patterns to improve our Services.
- Deliver targeted advertising (if applicable).
You can control cookies through your browser settings, but disabling them may limit your use of certain features.
7. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected data from a child without parental consent, we will delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of significant updates by posting the revised policy on our website or App. Your continued use of our Services constitutes acceptance of the changes.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Levite Microfinance Bank
192 Aba Road, Port-Harcourt, rivers State, Nigeria
Email: info@levitemfb.com
Phone: 08036389979